SCHEDULE
| Day/Date | 10 a.m. – 1 p.m. (3hrs) | 3 p.m. – 5 p.m. (2 hrs) |
| Sunday, 15 Mar 2015 | A. Ice-breakingB. Greetings | Assessment: Role-playing |
| Teacher: Siti Khadijah | Teacher: Mawaddah | |
| Monday, 16 Mar 2015 | C. Telephone Skills(1) Answering phone call(2) Leaving messages | Assessment: Role-playing |
| Teacher: ‘Atiqah | Teacher: Aminabibi | |
| Tuesday, 17 Mar 2015 | C. Telephone Skills(3) Handling difficult callersD. Hi, I’m a Masseuse
(1) Welcome to my shop/small talk |
Assessment: Role-playing |
| Teacher: Siti Khadijah | Teacher: Zaid | |
| Wednesday, 18 Mar 2015 | D. Hi, I’m a Masseuse (2) Where does it hurt? | Assessment: Role-playing |
| Teacher: ‘Atiqah | Teacher: Mawaddah | |
| Thursday, 19 Mar 2015 | E. Strong Tone(1) That’s mine(2) I told you
(3) Watch Out! |
Assessment: Role-playing |
| Teacher: Jeni | Teacher: Hazwani |